Privacy Policy
Introduction
ChecMed (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our virtual mental health consultation services.
Service Coverage
ChecMed currently operates in the United Kingdom, Uganda, and South Africa. This privacy policy complies with:
- UK Data Protection Act 2018 and UK GDPR
- Uganda Data Protection and Privacy Act 2019
- South Africa Protection of Personal Information Act (POPIA)
Information We Collect
Personal Information
- Name and contact details
- Date of birth
- Medical history and current health information
- Mental health assessments and treatment records
- Payment information
- Communication records between you and our healthcare providers
Data Protection and Security
We implement robust security measures to protect your personal information, including:
- End-to-end encryption for all medical data
- Secure storage systems compliant with healthcare privacy standards
- Regular security audits and updates
- Strict access controls for staff members
Data Deletion Requests
To request deletion of your data:
- Email: [email protected]
- Include “Data Deletion Request” in the subject line
- Provide your full name and account details
We will process your request within 30 days and notify you once completed.
Contact Us
For privacy-related questions or concerns:
- Email: [email protected]
- Include “Privacy Inquiry” in the subject line
